Accessibility Statement

TrustOffice is committed to making our website and web application accessible to everyone, including people with disabilities. We believe that accessibility is not just a legal obligation but a core part of serving our community fairly. This statement describes the steps we take and the options available to you.

1. Our accessibility goal

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which is the standard referenced by the U.S. Department of Justice and the courts in ADA Title III enforcement actions. We continually review and improve our digital properties to meet or exceed this standard.

2. What we do

• Design pages with semantic HTML structure so screen readers can navigate content logically.
• Provide text alternatives for non-text content such as images and icons.
• Ensure sufficient color contrast between text and background for readability.
• Support keyboard navigation so users who cannot use a mouse can access all interactive elements.
• Label form fields clearly and associate error messages with their inputs.
• Maintain consistent navigation and page structure across the site.
• Avoid content that flashes more than three times per second to prevent seizure triggers.

3. Known limitations

While we strive for full conformance, we may not yet have resolved every accessibility issue across every page. Some third-party integrations, such as embedded video players or payment widgets, may have accessibility limitations outside our direct control. We actively work with our vendors to encourage accessibility improvements.

If you encounter a specific barrier, please let us know. We treat accessibility feedback as a priority and will work to resolve reported issues as quickly as possible.

4. How to request an accommodation

If you need assistance accessing any part of our Services, or if you need an alternative format for any document or content on our site, please contact us using the information below. We will work with you to provide the information, item, or transaction you are seeking through an accessible method that works for you.

5. How to report an accessibility issue

If you find an accessibility problem on our website or in our application, please contact us with the following details:

• The URL or page where you encountered the issue.
• A brief description of the problem and the impact it had on you.
• The browser and assistive technology you were using, if applicable.

We will review your report and respond within five business days.

6. Ongoing improvement

Accessibility is an ongoing effort, not a one-time project. We review our digital properties regularly, monitor updates to WCAG and ADA guidance, and incorporate accessibility checks into our development process. As we add new features and pages, we test them against our accessibility standards before release.

7. Contact us